Frequently Asked Questions

Enter your pick-up and drop-off address, choose the pick-up time and the number of passengers, then confirm. Your booking is handled by our team, who order the ride from a licensed driver available near you. It all happens online, in under two minutes.

Both are possible. Select «Now» for an immediate ride, or «Later» to schedule your taxi for the date and time you prefer — handy for an early departure, an airport transfer or a business appointment.

TaxisGo covers Rome, Milan, Naples, Turin, Bologna, Florence, Palermo and the whole of Italy, as well as transfers to airports and stations. Our driver network also extends throughout Europe.

To book, you need to create an account so you can track your bookings, manage your invoices and enjoy a personalised service.

The estimated fare is calculated automatically based on the distance and duration of the trip, according to the official taxi rate (pick-up charge + price per kilometre). The price is provided before departure, in full transparency.

We accept online payments by credit card (Visa, Mastercard) and Apple Pay for your account. Payment for the taxi ride is made directly to the driver on board the vehicle.

Yes, an electronic invoice is automatically sent by email after each trip. You can also find it at any time in your customer area.

No. The service price is shown before booking and the ride fare is announced in advance. The offer has no commitment and you can cancel it at any time from your customer area.

Yes, all our drivers are licensed professionals, vetted and rated by our customers. You travel in complete safety, in a clean vehicle and with a driver who knows the city perfectly.

Four categories: Classic (standard saloon), Electric (zero emissions), Premium (high-end) and Van (up to 6 passengers and luggage). Choose the vehicle suited to your ride.

Yes, select the Van vehicle for groups of up to 6 people or airport transfers with bulky luggage. It's the ideal option for families and team business travel.

Yes, we handle transfers to and from Rome-Fiumicino and Ciampino airports, as well as the main stations (Roma Termini, Tiburtina, Ostiense). Book your taxi in advance for a stress-free departure.

As soon as your booking is confirmed, you receive a notification by SMS, email or via the app with the driver's details.

Of course. You can change or cancel your booking free of charge up to a certain deadline, specified at the time of booking. In case of the unexpected, our customer service remains available to help you.

Yes, a responsive customer service is available Monday to Saturday, 8:00 to 20:00, for any question, complaint or need for assistance. You can contact it by chat, phone or email.