Terms and Conditions of Sale

Last updated: 22 May 2026

Preamble

These General Terms and Conditions of Sale and Use (hereinafter the «Terms» or «T&Cs») govern the contractual relationship between:

– Vodalis Limited, a private limited company incorporated under the laws of England and Wales, registered under number 06053806 with the Companies House of England and Wales, whose registered office is at 4 Imperial Place, Maxwell Road, Borehamwood, Hertfordshire, England, WD6 1JN, operating the TaxisGo website (hereinafter the «Provider», «We» or «TaxisGo»),

and – any adult natural person or legal entity that subscribes to the Service, accesses the Site or creates an account on it (hereinafter the «Customer», the «User» or «You»).

Use of the Service implies full, complete and unreserved acceptance of these T&Cs. The Customer acknowledges having read them before any subscription. Failing acceptance, the Customer must refrain from using the Service. The Service is intended for an international clientele, in particular residents of the United Kingdom and Member States of the European Economic Area. These T&Cs apply indistinctly to all Customers, subject to the application of the mandatory consumer protection provisions in force in their country of habitual residence, as defined in Article 18.

Article 1 — Definitions

In these Terms, the terms below have the following meanings:

– Service: all services offered by TaxisGo, in particular automated online check-in with partner airlines, transmission of the boarding pass, priority 24/7 assistance, travel alerts and the travel concierge service.

– Site: the website accessible at https://taxisgo.it and all its subdomains, as well as the web app at app.taxisgo.it.

– Account: the personal area created by the User upon registration.

– Subscription: the recurring subscription to the Service giving access to all features.

– Trial period: the initial 24-hour period at the promotional rate of €1.

– Consumer: any natural person acting for purposes outside their commercial, industrial, artisanal, professional or agricultural activity.

– PNR (Passenger Name Record): the booking reference provided by the airline.

– Airline: any air carrier, independent of TaxisGo, whose flights are the subject of automated check-in.

– Party/Parties: the Provider and/or the Customer.

Article 2 — Purpose

These T&Cs specify the conditions under which the Provider supplies the Customer with the automated flight check-in Service and associated services (support, alerts, concierge), in exchange for payment of a subscription.

TaxisGo is an independent technical intermediation service. The Provider is neither an airline, nor a travel agency, nor a carrier. It does not sell airline tickets and is not bound by any commercial, contractual or agency relationship with the airlines.

Article 3 — Legal capacity and registration

3.1 Capacity. The Service is reserved for persons who have reached the legal age of majority in their country of residence and have full legal capacity to contract, or for legal entities acting through a duly authorised representative. The User guarantees the accuracy of the information provided at registration.

3.2 Account creation. Registration implies: providing accurate, complete and up-to-date information; creating login credentials (email and password); expressly accepting these Terms and the Privacy Policy. The Customer is solely responsible for the confidentiality of their credentials and for any activity carried out from their Account. They undertake to report any unauthorised use to the Provider without delay.

3.3 Refusal or suspension. The Provider reserves the right to refuse registration, to suspend or close any Account in the event of a breach of these Terms, provision of incorrect information, fraudulent use of the Service or non-payment.

Article 4 — Description of the Service

4.1 Automated check-in. The Provider carries out, on behalf of the Customer, online check-in at the optimal time set by each airline (generally 24 hours before departure). The boarding pass, when issued by the airline, is transmitted to the Customer by email. The Service is compatible with more than 227 airlines. The list is available on the Site and is subject to change.

4.2 Priority assistance. A customer assistance service is available 24/7 by email at contact@taxisgo.it or via the contact form on the Site.

4.3 Alerts and information. Notifications relating to the destination (climate, security, entry formalities) may be sent to the Customer for information purposes only. They do not replace the official information published by the competent government authorities or by the airlines themselves.

4.4 Travel concierge. A concierge service is made available to you during your stay to facilitate bookings (taxis, hotels, restaurants) and provide practical advice. The concierge acts as an intermediary; any third-party service booked through it is governed by the terms of the relevant third-party provider.

4.5 Limits of the Service. The Service is a technical assistance service. The effectiveness of check-in depends on factors beyond the Provider's control, in particular: the availability and proper functioning of airline systems; the accuracy of the information provided by the Customer (PNR, name, flight date); the policies specific to each airline (flights requiring mandatory airport check-in, visa verification, baggage purchase, paid seat selection, etc.); the technical availability of third-party services.

Article 5 — Subscription and pricing

5.1 Commercial offer. The current offer is structured as follows: Trial period: €1 incl. tax for the first 24 hours following subscription. Monthly subscription: €49 incl. tax per month, billed automatically from the expiry of the Trial Period, unless cancelled by the Customer before its end in accordance with Article 8. Prices are shown in euros, all taxes included where value added tax (or any equivalent tax) applies. Where applicable, additional taxes required by the legislation of the Customer's country of residence will be applied in accordance with local law.

5.2 Automatic renewal. The Subscription is concluded for an indefinite period. At the end of the Trial period, and failing cancellation under Article 8, the Subscription renews automatically each month by tacit renewal. The Customer may cancel at any time, without charge or penalty. Where the law applicable to the Customer requires it, the Provider will provide, in good time, the required information regarding the renewal and cancellation terms, in accordance with that law.

5.3 Price changes. The Provider reserves the right to change its prices at any time. Any change will be notified to the Customer by email at least thirty (30) days before it takes effect. The Customer may then cancel the Subscription before the new price applies. Failing such cancellation, continued use of the Subscription will constitute acceptance of the new prices.

5.4 Payment terms. Payment is made exclusively by bank card via an approved payment provider. The Customer expressly authorises the Provider to automatically debit the amount due at each due date from the registered payment method. In the event of payment failure (expired card, bank refusal, limit reached, etc.), the Provider may immediately suspend access to the Service until the situation is regularised. A formal notice may be sent to the Customer, and the account definitively terminated if the situation is not regularised within fifteen (15) days.

5.5 Payment security. Bank details are never stored on the Provider's servers. They are processed exclusively by PCI-DSS certified payment service providers.

Article 6 — Right of withdrawal (Consumers)

6.1 Principle. The Consumer Customer has a legal right of withdrawal running from the conclusion of the contract. This period is fourteen (14) days for Customers residing in the European Economic Area and the United Kingdom. If the law applicable to the Customer provides for a more favourable period, that period will apply automatically. During this period, the Customer may withdraw without having to justify reasons or bear any costs other than those provided for in these Terms or applicable law.

6.2 Request for immediate performance and express waiver. Important — By ticking the corresponding box at subscription, the Customer: expressly requests the immediate performance of the Service before the end of the withdrawal period; expressly acknowledges that they waive their right of withdrawal as soon as the Service has been fully performed by the Provider with their prior express agreement. The Service is deemed fully performed upon delivery to the Customer of the first boarding pass. This derogation complies with the provisions applicable to fully performed service contracts within the European Economic Area and the United Kingdom.

6.3 Withdrawal during performance of the Service. If the Customer exercises their right of withdrawal during the legal period, while performance of the Service has already begun at their express request but is not yet complete, they will be liable for an amount proportional to the Service actually provided up to the communication of their withdrawal decision, in relation to the entire scope of the services agreed in the contract.

6.4 How to exercise it. The Customer exercises their right of withdrawal by notifying the Provider of their decision by any means providing proof of dispatch, in particular: by email to contact@taxisgo.it; by post to the registered office address. The declaration must be unambiguous. A standard withdrawal form is available on request.

6.5 Refund. In the event of validly exercised withdrawal, the Provider will refund all sums paid by the Customer, less, where applicable, the proportional amount referred to in Article 6.3, within a maximum of fourteen (14) days from receipt of the withdrawal decision. The refund will be made using the same means of payment as that used for the initial transaction, unless the Customer expressly agrees to another means.

Article 7 — Customer obligations

The Customer undertakes to: provide accurate, complete and up-to-date information (in particular the PNR, the name as shown on the booking, the flight date and the email address); update this information without delay in the event of a change; check the proper receipt of the boarding pass before going to the airport and keep a sufficient safety margin; not use the Service for fraudulent, illegal or inappropriate purposes; not attempt to bypass, disassemble, decompile or hack the Service; respect the intellectual property rights of the Provider and third parties; comply with the law applicable in their country of residence and in their country of destination.

The Customer remains solely responsible for the consequences of erroneous, incomplete or late information (denied boarding, airport fees, missed flight, etc.).

Article 8 — Termination

8.1 Termination by the Customer. The Customer may cancel the Subscription at any time, without charge or justification, by any of the following means: from their personal area (section «My account» > «Subscription»); by sending an email to contact@taxisgo.it; by using the dedicated function on the page https://taxisgo.it/unsubscribe. Cancellation takes effect at the end of the current monthly period already paid. The Customer retains access to the Service until that date. Unless a mandatory legal provision applicable to the Customer provides otherwise, no pro-rata refund is made for the period started.

8.2 Termination by the provider. The Provider may terminate the Subscription automatically, without notice, in the event of: substantial breach by the Customer of their contractual obligations; unremedied non-payment as provided in Article 5.4; fraudulent or abusive use of the Service; provision of false information. In other cases, the Provider may terminate the Subscription with thirty (30) days' notice given by email.

8.3 Consequences of termination. In the event of termination, access to the Service is disabled. The Customer's data is retained or deleted in accordance with the Privacy Policy and applicable legal obligations.

Article 9 — Liability

9.1 Best-efforts obligation. The Provider is subject to a best-efforts obligation and not an obligation of result. It undertakes to take all reasonable precautions to perform the Service in a professional manner and in accordance with industry standards.

9.2 Liability exclusions. To the extent permitted by applicable law, the Provider cannot be held liable for any direct or indirect damage resulting from: inaccurate, incomplete or late information provided by the Customer; any failure, unavailability or change in airline systems or policies; the inability to check in for reasons beyond the Provider's control (overbooking, passenger-specific restrictions, visa checks, missing travel document, baggage or seat payment required by the airline, etc.); any delay, cancellation, diversion or other event affecting the flight itself, which is the exclusive responsibility of the airline in accordance with applicable international conventions and air passenger rights legislation; a force majeure event as defined in Article 15; any temporary interruption of the Service for maintenance or technical reasons; the use of third-party services booked through the concierge, which are governed by the terms of the relevant providers.

9.3 Liability cap. To the fullest extent permitted by the law applicable to the Customer, the Provider's total liability towards the Customer, on any basis whatsoever, is expressly limited to the amount of the sums actually paid by the Customer under the Subscription during the twelve (12) months preceding the event giving rise to the damage. Under no circumstances may the Provider be held liable for indirect, intangible or consequential damages (in particular loss of opportunity, loss of profit, loss of enjoyment, re-routing costs). Nothing in these Terms is intended or shall have the effect of excluding or limiting the Provider's liability in cases where applicable law does not allow such exclusion or limitation, including in the event of gross negligence, wilful misconduct, death or personal injury, or any other case for which the law prohibits such limitation.

9.4 Claims against the airline. Any claim relating to the air transport itself (denied boarding, delay, cancellation, lost baggage) must be addressed directly to the relevant airline, in accordance with the international conventions and local regulations applicable to air passengers.

Article 10 — Intellectual property

All elements of the Site and the Service — including, without limitation, the «TaxisGo» brand, the logo, texts, illustrations, photographs, videos, databases, software, source code, interfaces and domain names — are the exclusive property of the Provider or its licensors, and are protected by intellectual property laws. Any reproduction, representation, modification, publication or exploitation, in whole or in part, is strictly prohibited without the prior written authorisation of the Provider.

The Provider grants the Customer, for the duration of the Subscription, a personal, non-exclusive, non-transferable and revocable licence allowing them to use the Service for strictly private purposes and in accordance with these T&Cs.

Article 11 — Personal data

The processing of the Customer's personal data is carried out in accordance with the applicable data protection regulations, in particular the General Data Protection Regulation (Regulation (EU) 2016/679, «GDPR») for Customers residing in the European Economic Area, the UK GDPR and the Data Protection Act 2018 for Customers residing in the United Kingdom, as well as any other applicable local legislation. The detailed terms of these processing operations (data categories, purposes, retention periods, recipients, transfers outside the EU/UK, Customer rights, etc.) are specified in the Privacy Policy, which forms an integral part of these Terms. The Customer has, in particular, the rights of access, rectification, erasure, restriction, objection, portability and, where applicable, the right to withdraw their consent and to lodge a complaint with the competent supervisory authority of their country of residence. These rights may be exercised by writing to contact@taxisgo.it.

Article 12 — Cookies

The Site uses cookies and other trackers whose characteristics are described in the Privacy Policy. The Customer may at any time set their preferences, in accordance with the legislation applicable in their country of residence.

Article 13 — Customer service and complaints

Any complaint may be addressed: by email to contact@taxisgo.it; by post to: Vodalis Limited — 4 Imperial Place, Maxwell Road, Borehamwood, Hertfordshire, England, WD6 1JN, United Kingdom. The Provider undertakes to acknowledge receipt within a reasonable time and to provide a response as soon as possible.

Article 14 — Amicable resolution and mediation

14.1 Attempt at amicable settlement. In the event of a dispute, the Customer is invited, prior to any legal action, to contact the Provider's Customer Service to seek an amicable solution.

14.2 Consumer mediation. The Consumer Customer may, in the event of a dispute not resolved after a prior written complaint, resort to consumer mediation or an alternative dispute resolution (ADR) system available in their country of residence, in accordance with applicable law. Where the law applicable to the Customer requires it, the Provider indicates the body or bodies to which it adheres and before which the Customer may submit their request.

14.3 Online dispute resolution platform. For Consumer Customers residing in the European Union, the European Commission provides an online dispute resolution (ODR) platform accessible at: https://ec.europa.eu/consumers/odr.

Article 15 — Force majeure

Neither Party may be held liable for any failure to perform its contractual obligations in the event of force majeure, understood as any external, unforeseeable and irresistible event preventing normal performance of the contract. The following are, in particular, considered cases of force majeure: natural disasters, wars, terrorist attacks, epidemics, general strikes, major failures of telecommunications or energy networks, decisions of public authorities, as well as unilateral decisions by an airline suspending online check-in.

Article 16 — Amendments to the General Terms

The Provider reserves the right to amend these Terms at any time. Any substantial amendment will be notified to the Customer by email at least thirty (30) days before it takes effect. The Customer may cancel the Subscription before the new Terms apply. Failing such cancellation, continued use of the Subscription will constitute acceptance of the new Terms. The version applicable to the Customer is the one in force on the date of subscription, except for any amendment expressly accepted by the Customer or any amendment resulting from a legal obligation.

Article 17 — Miscellaneous

17.1 Entire agreement. These Terms, together with the Privacy Policy, define the entire agreement between the Parties concerning the Service.

17.2 Severability. The invalidity, illegality or unenforceability of any provision under applicable law will not affect the validity of the other provisions, which will remain in full force. The Party concerned may request the replacement of the invalid provision with a valid one having an equivalent economic effect.

17.3 No waiver. The fact that either Party does not invoke a breach of any of the provisions cannot be interpreted as a waiver of the right to invoke it later.

17.4 Assignment. The Provider may freely assign this contract to any third party, in particular in the context of a transfer of business, a merger or an equivalent operation, without prejudice to the Customer's rights.

17.5 Languages. These Terms may be available in several languages. In the event of contradiction or divergence of interpretation between the versions, the English version will prevail, unless a mandatory legal provision applicable to the Customer provides otherwise.

Article 18 — Governing law and jurisdiction

18.1 Applicable law. These Terms are governed by English law (the law of the Provider's registered office). However, where the Customer is a Consumer, this designation cannot have the effect of depriving them of the protection afforded by the mandatory provisions of the law of their country of habitual residence. In other words, the Consumer Customer retains the benefit of all the protective rules from which no contractual derogation can be made under the law of their country of residence.

18.2 Jurisdiction. Consumer Customer. The Consumer Customer may, at their choice, bring the dispute before: the court of their place of residence at the time the contract was concluded or at the time the event giving rise to the damage occurred; the court of the Provider's registered office (England and Wales). The Provider, for its part, may only bring an action against the Consumer Customer before the courts of the latter's country of residence, unless applicable law provides otherwise. Business customer. Any dispute between the provider and a customer acting for commercial purposes falls under the exclusive jurisdiction of the courts of England and Wales.

Provider details

Vodalis Limited
4 Imperial Place, Maxwell Road, Borehamwood, Hertfordshire, England, WD6 1JN, United Kingdom

Company number: 06053806 (Companies House, England and Wales)

Website: https://taxisgo.it — Email: contact@taxisgo.it